About

At Elsa Haus, we believe jewelry should feel both beautiful and meaningful.

Our designs are intentionally simple, allowing the spiritual qualities of each stone to shine through.

Every piece is crafted to help the wearer feel grounded, aligned, and connected.

Disclaimer & Return Policy

Stone & Material Disclaimer

STONE

Every Elsa Haus piece is made with natural gemstones. Because of this, we cannot guarantee identical color, pattern, clarity, or internal characteristics from stone to stone. Each gem carries its own markings, inclusions, and subtle shifts in tone.
Any symbolic meanings associated with our stones are traditional interpretations and are not guaranteed effects.

MATERIAL

Our necklaces are crafted with 925 sterling silver, a high-quality metal designed for everyday wear. Sterling silver naturally reacts to air, moisture, and the wearer’s unique skin chemistry, which means:

  • Tarnishing or slight discoloration over time is normal and expected.
  • Tarnish can usually be removed with a soft polishing cloth that comes with your order.

Metal components are hand-assembled, and slight differences may occur between pieces.

Return Policy

We offer returns within 14 days of delivery.

To qualify for a return:

  • Item must be unused, unworn, and in its original packaging.
  • Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
  • Once we receive and inspect the piece, your refund will be issued to your original payment method.
  • Shipping fees are non-refundable.

Begin a Return

  • Go to our Contact page.
  • Fill out the form and include your order number and the reason for your return.
  • Our team will get back to you with next steps.